Refund policy

Due to the intimate nature of our product, Haven & Hearth does not accept returns

If you are unsatisfied with your order, please can contact us at info@havenhearth.store. Please note that returns will need to be sent to the following address:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Haven & Hearth does not accept exchanges.

Refunds

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@havenhearth.store.